Customer Service
Integrity in Customer Service - Can we even consider it?
This was inspired partly by the great post by Doug Hanna from ServiceUntitled.com at theWHIR and because I wanted to point on some of the customer service’s problems or issues, if I can say it.
OK, lets start from the bottom - you have a web based company offering any kind of service. You need to [...]
Customer Loyalty - Is there such thing!
While I am reading different blog posts and views of site owners, bloggers and industry specialists I started to think about the nature of loyalty. What makes one business reliable enough and trusting so you can have a natural number of loyal clients (or readers of you are blogger)?
Always keep in touch with them - [...]